Frequently Asked Questions
Getting Started
Is this beginner-friendly?
Absolutely. Loop & Nest kits are designed specifically for beginners. Even if you’ve never tried punch needle before, our guided templates and simple instructions make it easy to start with confidence.
What’s included in the kit?
Each kit comes with everything you need:
- Pre-printed fabric canvas
- Premium yarn set
- Punch needle tool
- Embroidery hoop
- Step-by-step guide
No extra tools required — just open your kit and begin.
How long does it take to complete a project?
Most projects take between 1 to 2 days or less, depending on your pace. You can finish in one relaxing session or enjoy it over a few cozy evenings.
What if I make a mistake?
No worries — that’s part of the process. Punch needle is very forgiving. You can easily remove and redo stitches, and our guide includes tips to fix common mistakes.
Shipping & Delivery
Where do you ship?
We currently ship to the United States and Canada.
How long does delivery take?
- United States: 6–10 business days
- Canada: 6–10 business days
Do you offer free shipping?
Yes — we offer free shipping on all orders.
Can I track my order?
Yes. Once your order ships, you’ll receive a tracking number by email so you can follow your package.
Returns & Support
What if my order arrives damaged?
If your order arrives damaged, contact us within 7 days and we’ll send a replacement or issue a refund.
What if my package is lost?
If your package is lost in transit, reach out to us and we’ll make it right.
Can I return my order?
Please refer to our Refund Policy for full details. If you have any concerns, feel free to contact us — we’re here to help.
About Loop & Nest
Is this a good gift?
Yes — Loop & Nest kits make thoughtful, unique gifts. They’re perfect for anyone who enjoys creativity, relaxation, or trying something new.
Who is this for?
Our kits are perfect for:
- Beginners looking for a creative hobby
- Anyone wanting a relaxing, screen-free activity
- Gift buyers looking for something meaningful
Need Help?
If you still have questions, we’re happy to help.